Refund Policy
Effective June 16, 2026
This Refund Policy explains when and how you can get a refund for paid Loupe subscriptions and attempt packs.
1. Scope
This policy applies to paid subscriptions and attempt packs. Free attempts, attempts earned through feedback, reports, or sharing, and the guest trial are provided at no charge and are not refundable.
2. Automatic Renewal and Cancellation
Your subscription renews automatically each month until you cancel. You can cancel at any time from your account or by emailing us, and canceling is as easy as subscribing. When you cancel, billing stops at the end of the current period and you keep access until then.
3. Refund Eligibility
- Within 7 days of a charge and no paid features used: we refund that charge in full.
- Within 7 days of a charge and paid features used: we refund the charge minus the portion of the period you have used.
- More than 7 days after a charge: the charge is not refundable, but you keep access through the end of the current period and will not be billed again once you cancel.
4. Service Failures
If a paid feature fails because of a problem on our side, or the Service is unavailable for an extended period due to our fault, contact us and we will refund or credit the affected period.
5. How Refunds Are Issued
Approved refunds are returned to your original payment method where possible. If a partial refund or usage adjustment is needed, we review the account history and adjust access or credits manually at the same time. Depending on your bank or payment provider, it may take several business days for the refund to appear.
6. How to Request a Refund
Email kkhdevs@gmail.com with the email address on your account, the charge date, and the reason for your request. We aim to respond within a few business days.
7. Contact
Refund questions: kkhdevs@gmail.com